At Fai Stickerz, we strive to ensure that every customer is satisfied with their purchase. Our Returns & Refund Policy outlines the conditions under which returns, replacements, or refunds may be accepted. By purchasing from our website, you agree to the terms stated below.
Eligibility for Returns
Since Fai Stickerz operates worldwide and accepts only Cash on Delivery (COD) payments, returns are limited to specific situations. We accept returns or exchanges only if:
- You received a defective, damaged, or incorrect item.
- You contact us within 48 hours of receiving your order.
- The item is unused, unwashed, and in its original packaging.
Requests made after 48 hours or for reasons such as change of mind, color preference, or size issues cannot be accepted.
How to Request a Return or Replacement
- Email us at [email protected] with your order number, photos of the item, and a brief description of the issue.
- Our support team will review your request and provide return instructions if eligible.
- Once the return is approved, you will be required to ship the product back to the address provided by our team.
Return Shipping Costs
- If the return is due to a defective or incorrect item, Fai Stickerz will cover the shipping costs.
- If the return is due to any other reason, the customer will be responsible for the return shipping charges.
Refunds
As Fai Stickerz only accepts Cash on Delivery, refunds are processed in the following manner:
- In cases of approved returns for damaged or incorrect items, a replacement will be sent whenever possible.
- If a replacement is not available, a refund will be issued through a suitable offline method (as agreed upon via email communication).
- Refunds will only be processed once the returned item has been received and inspected.
Non-Returnable Items
The following items are not eligible for return or refund:
- Items damaged due to misuse or mishandling.
- Customized or personalized products.
- Items returned without prior authorization.
Processing Time
Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your request. Refunds or replacements will be processed within 7–14 business days after approval.
Contact Us
If you have any questions or concerns about this Returns & Refund Policy, please contact us at [email protected]